Setup and Manage Duo Mobile

Duo is SCAD’s official Multi-Factor Authentication (MFA) method, providing a second layer of security to protect your account. Even if your password is compromised, Duo requires interaction from a registered device before login is approved—helping keep your information safe.

After downloading and installing the Duo Mobile app on your device, you can receive push notifications to approve login attempts.

If you experience any issues with authentication or adding a device, please contact Tech Support via Live Chat or ticket submission at techsupport.scad.edu.

To learn more about Duo, including how to install and set it up, watch the following video:

🔗 VIDEO: What is Duo? How to Install and Set Up

🔗 VIDEO: What is Duo? How to Install and Set Up (Chinese)

Initial Setup of Duo Mobile

During your first login to MySCAD, you’ll be prompted to set up Duo Mobile.

Recommended Setup Method

You may be given the option to authenticate using Face ID / Touch ID on your computer or through the Duo Mobile app. We HIGHLY recommend using the Duo Mobile app for greater flexibility and control across devices instead of Face ID / Touch ID.

Step-by-Step Setup Instructions

Log into my.scad.edu
Select Duo Mobile on the "First, add a device" page
Enter your complete phone number when prompted.
Click Continue
Confirm your phone number.
Install the Duo Mobile app on your phone.
Once installed, return to the setup screen on your computer and click “Next” to display a QR code.
Open the Duo Mobile app on your phone.
In the Duo Mobile app, press "Add +"
Tap “Use a QR code” to scan and add your SCAD account.
Leave the Account Name as SCAD, then tap Save.

Your account is now linked to Duo Mobile! You can log out of MySCAD on your computer and back in to test that Duo is working correctly.

The following images are what you'll see when logging into MySCAD on your computer to setup your Duo Mobile

Steps to Enroll an Additional Device in Duo

Go to my.scad.edu
Complete Duo authentication if prompted
Click on Personal Info
Under the MySCAD account channel, click on Add devices to two-factor authentication
Click on Add Device.
Select your device type (Phone or Tablet)
Enter all of the required information
Click Add to proceed
In order to receive the QR Code, you MUST select "I have Duo Mobile installed"
In the Duo Mobile app, press "Add +"
Tap “Use a QR code” to scan and add your SCAD account.
Scan QR code to add new device to your Duo Mobile app

Troubleshooting: Bypass Code & Face ID / Touch ID Conflicts

If you're prompted to enter a bypass code, it may mean Duo is already configured with Face ID / Touch ID on another computer.

Option 1: Unable to log into MySCAD

Install Duo Mobile on your device
Contact Tech Support via techsupport.scad.edu to request an activation link

Option 2: Use an Existing Device with Face ID / Touch ID

If you have access to the computer where Duo is already activated:

Log in to my.scad.edu on the device that Face ID / Touch ID is setup on
Click on the Personal Info tab
Select Add devices to two-factor authentication on the MySCAD account channel
Scroll to the bottom and click Add Device
Enter your device information
On the next screen, confirm that you have the Duo Mobile app installed
Open the Duo Mobile app
Select "Add +"
Select scan the QR code to link your account

🛠️ Need Help? How to Contact SCAD IT

If you run into any issues or have questions about your technology setup, SCAD IT is here to help!

💬 Chat with Tech Support

Visit techsupport.scad.edu to start a live chat with a technician or review our self-help guides

📧 Submit a Help Request

Go to techsupport.scad.edu and click "Report an issue" to submit a request.

📍 Visit In-Person

Go to techsupport.scad.edu and click "TechHub" to schedule a meeting with your campus IT support team for personal technology support